Refund, Cancellation & Reschedule Policy

Designed to honour the time, commitment, and energy that go into every seat at Kkala.

1.1 REFUND POLICY

At Kkala, every admission activates faculty schedules, studio hours, and learning resources specifically for the student. Because of this:

Once fees are paid—full or partial—they are non-refundable.

This applies to:

All courses
All durations
All instalment plans

Refunds will not be issued for reasons such as:

Change of mind
Loss of interest
Academic pressure or exams
Travel, holidays, or personal commitments
Schedule changes on the student’s side
Failure to attend classes

Internal Rationale (for staff reference):
A confirmed admission blocks a seat, reserves trainer time, and triggers backend systems like learning materials, batch planning, and studio allocation. Since these resources cannot be reassigned mid-cycle, refunds are not feasible.

Note: The public explanation of this policy may be gentler, but the internal rule remains absolute.

1.2 CANCELLATION POLICY

Students may cancel their admission at any time; however:

No refund will be issued.
All future instalments are cancelled and not payable.
No certificate will be issued if the course is cancelled mid-way.

1.3 RESCHEDULE POLICY (Limited)

Rescheduling refers ONLY to shifting to a different batch/timing/start date.
Rescheduling is allowed only once and only for documented extreme emergencies.

Valid Emergency Situations (with proof):

Medical emergency requiring rest (doctor’s certificate)
Hospitalisation of the student or immediate family
Bereavement in the immediate family
Natural disaster affecting residence

Not considered emergencies:

Exams, relocation, coaching classes, family vacations, workload, travel, extracurriculars, festivals, personal projects, relationship issues, or difficulty managing time.

1.4 RULES FOR RESCHEDULING

If the student meets the valid emergency criteria:

Reschedule Window

Student must join the next available batch of the same course.
No custom timings or one-on-one shifts will be arranged.

Validity

Rescheduling must be used within 6 months.
After 6 months, the enrolment expires automatically.

Fees

No additional reschedule charges.
Fees already paid will be carried forward.
Pending instalments must still be paid as per the revised schedule.

Classes Already Attended

Previously attended sessions cannot be repeated or compensated.
Faculty will advise where the student should rejoin in the new batch.

Approval Required

Reschedules must be approved jointly by: Faculty (Keyur) + Admin Management

Documentation Required

Medical certificates, hospital papers, or official records.
Requests without documentation will not be approved.

1.5 NON-COMPLETION / DROP-OUT CASES

If a student stops attending or drops out mid-course:

No refund will be issued.
Rescheduling is not permitted unless it qualifies under emergency rules.
No certificate will be awarded.
Remaining studio access or program privileges will be discontinued.

1.6 INSTALMENTS & NON-PAYMENT CASES

For students on instalment plans:

After 21 days of non-payment → Admission Suspended
After 30 days of non-payment → Admission Terminated

Suspension or termination does not entitle the student to any refund.

Rescheduling is not allowed unless under approved emergency conditions.

Last Updated: Dec 10, 2025